FAQ

Navigate Your Health Records Confidently

Find clear and reliable answers to your questions and get the support you need with ease.

Is PatientMentor a medical diagnostic tool?

No. PatientMentor does not provide medical diagnoses, prescribe treatment, or replace healthcare professionals. It helps explain and organize existing medical information so patients can better understand their reports and have more informed conversations with their doctors.

What types of medical documents can I upload?

You can upload most common medical documents, including: Laboratory test results, Imaging summaries (radiology reports), Pathology reports, Images, Clinical notes and consultation summaries, Discharge reports, supported formats typically include PDFs and common document files.

How does PatientMentor protect my personal health information, Is my medical data secure?

Yes. We use advanced encryption and strict privacy protocols to ensure your data remains confidential and secure. PatientMentor is built with privacy-first principles and healthcare-grade security measures, including encrypted data handling and strict access controls. Your data is never shared without your explicit consent.

Can PatientMentor help me prepare for doctor appointments?

Yes, our AI provides personalized insights and summaries to help you discuss your health more effectively with your provider.

Is PatientMentor compliant with data protection regulations?

PatientMentor follows GDPR-aligned privacy and data protection principles, ISO-27001 and is designed with ethical AI and regulatory awareness at its core.

Is PatientMentor suitable for healthcare professionals?

Absolutely, it offers tools to streamline patient data review and enhance clinical decision-making.

How does the AI provide personalized medical insights?

Our specialized health agents analyze your reports and medical history to deliver tailored explanations and recommendations.

What measures ensure the ethical use of AI on the platform?

We adhere to strict ethical guidelines and continuously monitor AI performance to maintain accuracy and fairness.

Does PatientMentor store my data permanently?

PatientMentor stores data securely only as long as necessary to provide the service, in line with privacy and data protection principles. You remain in control of your data.

How do I get started?

Simply create an account, upload your medical documents, and let PatientMentor guide you through the process.

Is PatientMentor free?

PatientMentor will be offered free of charge during our early-access phase. Pricing and service tiers may be introduced as the platform evolves. Early users will be informed well in advance of any changes. No payment details required.

PatientMentor provides informational support only and is not intended to replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding medical decisions.

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